Return & Refund Policy
WOLVES LIMITED – Return & Refund Policy
At Rebels Gears (operated by WOLVES LIMITED), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you get squared away.
Our policy is fully transparent, with no hidden fees, so you can shop with peace of mind.
The Quick Overview
- Return Window: 7 days from the delivery date.
- Restocking Fee: $0.00 (We do not charge any restocking fees).
- Return Shipping Cost: Free if we made a mistake (damaged/wrong item). Customer covers return shipping for change-of-mind or size exchanges.
Return Eligibility
To qualify for a successful return and full refund, please ensure your items meet the following criteria:
- Condition: Unused, unworn, unwashed, and in its original, sellable condition.
- Packaging: Must be kept in its original packaging.
- Tags: All original tags, labels, and included accessories must be fully intact and attached.
- Proof: A valid receipt, invoice, or order number is required.
Non-Returnable Items: We cannot accept returns for items showing clear signs of customer wear, damage caused after delivery, missing packaging, or items explicitly marked as Final Sale / Clearance.
Simple Exchanges
Need a different size or a different look? We offer exchanges within 7 days of delivery for:
- Wrong size received.
- Defective or damaged products.
- Incorrect item delivered.
To start an exchange, please email us directly at info@rebelsgears.com.
Damaged, Defective, or Incorrect Items
If your gear arrives damaged or we sent you the wrong item, we will fix it immediately at zero cost to you.
- Action Required: Please inspect your order upon arrival and contact us within 48 hours of delivery.
- What to Provide: Send an email to info@rebelsgears.com with your order number and clear photos of the item and its packaging.
- Cost: We will provide a pre-paid shipping label for these specific cases.
The Refund Process
Once your return is received at our facility, our team will inspect it to ensure it meets our eligibility criteria.
| Step | Process | Timeline |
| 1. Inspection | We review the returned item and notify you via email of approval or rejection. | Within 2-3 business days of receipt |
| 2. Processing | Approved refunds are automatically issued back to your original payment method. | Within 5–10 business days |
Please note: Original shipping charges are non-refundable unless the return is a result of our error.
How to Start a Return
Ready to initiate a return? Follow these three simple steps:
- Email our support team at info@rebelsgears.com with your order number and the reason for the return.
- Once your request is approved, securely pack your item (including all tags and original packaging).
- Ship the package back to our official business address listed below. (We highly recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns).
Contact & Company Information
For any questions regarding your order, returns, or refunds, please reach out to our team:
- Company Name: WOLVES LIMITED
- Company Number: 10738427
- Official Email: info@rebelsgears.com
- Phone Number: +1 361 260 2986
- Business & Return Address:46 Norfolk Close,East Finchley, London,England, N2 8ET